Privacy Policy

Privacy Policy

Please note -

In order for us to process your instructions or requests, we may require that you provide us with your personal information.  We respect your privacy and your personal information and for this reason, we take all reasonable measures to protect personal information provided to us by you and to keep it confidential and as such we undertake that:

  • We will only disclose, collate and process ("use") your personal information with your express permission unless we are legally required to disclose your personal information despite you not consenting to such disclosure.

  • We will only use your personal information for the lawful purpose for which it was acquired;. 

  • We will also keep a record of your personal information and the specific purpose for which we collect it.

  • We will not use your personal information for any purpose, other than that for which the personal information was obtained from you, unless you give us your express written permission to do so, or unless we are permitted to or compelled to do so by law.

As your personal information is treated as confidential by us, we will therefore not sell, rent or provide your personal information to any third parties, for their independent use, without your consent. Since we are not responsible for any representations or information or warranties or content on any other website (including websites linked to this website or websites of any parties, which may be affiliated to us in any manner whatsoever), we do not exercise control over affiliate parties' privacy policies and you should refer to the privacy policy of any such affiliate party to see how such party protects your privacy.

Please note that your consent to us using your personal data may be recorded in any agreements governing our relationship with you and also by electing to transact through this website and making use of various functions provided for your use on this website, you expressly consent and agree to us using your personal information, which you willingly provide to us, and which use will be in accordance with this Privacy policy.

Like many web sites, this web site may use and set cookies to enhance your user experience - to remember your personal settings, for instance.


No Guarantees
While this privacy policy states standards for maintenance of data, and while efforts will be made to meet the said standards, the site editor is not in a position to guarantee compliance with these standards. There may be factors beyond the site editor's control that may result in disclosure of data. Consequently, the site editor offers no warranties or representations as regards maintenance or non-disclosure of data.


If any provision of these Privacy Policy and/or Terms of Use shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Privacy Policy and/or Terms of Use and shall not affect the validity and enforceability of any remaining provisions. We may suspend, modify, change, terminate or discontinue any aspect of this website and may revoke or modify any of the provisions stated herein at any time by updating this Website and/or these Terms of Use.

These Privacy Policy and the Terms of Use constitute the entire agreement between you and us regarding your access to and use of this website. Our failure to exercise or enforce any right or provision hereof shall not constitute a waiver of such right or provision.

The African Alliance Group is held by African Alliance Limited (incorporated in the Isle of Man under registration number 79171C). African Alliance Limited (and its subsidiaries) does not carry on any operational or regulated activities in, or from, the Isle of Man as defined by the Financial Services Act 2008 (Act of Tynwald). Accordingly it is not, nor is it required to be, licensed or authorised by the Financial Supervision Commission or any other regulatory body in the Isle of Man. The African Alliance Group has no permanent place of business in the Isle of Man and does not hold itself out to carry on any regulated activities in, or from, the Isle of Man. 

A reference to “us”, “we”,  “our” and “African Alliance” shall be a reference to the African Alliance Limited Group of Companies.


Privacy Notice

In providing services to its clients, African Alliance may control and/or process personal information that clients provide to any of the group’s affiliates in the conduct of its business.

For the purposes of EU General Data Protection Regulation (“GDPR”), this policy applies when we act as the controller and/or processor of personal data of EU residents and it improves the way we handle private information, for the benefit of all our clients.


In general, the majority of the personal data collected on our clients is provided by you directly (or by your intermediary), and typical data provided by third parties may include the results of checks on your identity or address.


Your personal data is collected, stored and processed for purposes of giving effect to the agreements entered into between you and African Alliance.

As a result of the services which any member of the African Alliance Group (“African Alliance”) provides, or has provided, to you, we may need or have needed, to share information containing personal data on you with various third parties, including banks, custodians, lawyers, accountants, auditors, third party entities engaged by yourself or any other African Alliance company for giving effect to services you engaged African Alliance to perform. All data shared within the African Alliance Group is purely to facilitate any dealings you may have with the other entities within the Group.

This policy does not apply to information collected, stored, shared, or distributed by third-party sites.

Data Protection Privacy Policy

African Alliance is committed to protecting your personal data and to informing you of your rights with respect to your personal data.


This Privacy Policy sets out how we process your personal data to give you transparency. It also informs you of your rights regarding your personal data and how you can control the use of your personal data.

General Data Protection Regulation

The European General Data Protection Regulation 2016/679 (the “GDPR”) effective 25 May 2018 applies across the European Union (the “Union”) and is also applicable to controllers and/or processors outside the Union where goods or services are offered to data subjects in the Union.

What is personal data?

Personal data is defined as information relating to a natural individual or juristic person who can be identified or identifiable from that data.


Personal data includes, among other data, your name(s), address(es), email address(es), telephone number(s), bank account number(s), and passport number(s).

What is processing?

Data controllers are those companies within African Alliance which, alone or jointly with others, determine the purposes and means of the processing of personal data. Data controllers are responsible for ensuring that your personal data is processed in compliance with data protection laws and to provide you with our privacy notice and policy.


When we collect, store, transfer or use in any way for any purpose or delete your personal data, we are processing it.


As a result of administration services provided by Pivot Limited (Pivot), an African Alliance Group subsidiary, to various African Alliance companies and funds under their management, Pivot is a data controller and processor registered with the Data Protection Office of Mauritius, and is subject to the rules as set out in the Data Protection Act 2017 in the collection, storage or processing of personal data in Mauritius.

What personal data do we collect?

In order for African Alliance to provide services to its clients, run its business and discharge regulatory and legal obligations it needs to process client personal data. Without processing this personal data we may not be in a position to provide our services and administer the business.

In general African Alliance commonly collects:

  • Photographic ID & documents to verify both your identity and residential address in order to satisfy applicable anti-money laundering regulations, including but not limited to that of shareholders and persons authorised to represent you (where applicable);

  • Your contact details, including but not limited to, telephone numbers, address and email address in order to communicate with you;

  • Where, as part of our services to you, we are remitting funds we will request that you provide us with your bank details;

  • Details of beneficiaries of investments held with us.

We usually collect personal information about you from you directly but in certain circumstances we may collect personal data on you from other sources such as third parties, your advisors, or from publicly or privately available records. In particular, we may use third party risk assessment vetting as part of our anti-money laundering screening process to comply with anti-money laundering legislation at or around the time we take on a client and periodically thereafter.


Where we collect any additional personal data pertaining to you from any third parties you will be informed of that at the time we collect it, together with the reasons why.

Where we process your personal data for reasons not already communicated to you or as set out herein, we will notify you of same in advance and to the extent we are obliged to obtain your consent for such processing, we will request your consent accordingly.

We limit the circumstances under which we may collect special categories of personal data, such as the data subject’s physical or mental health condition, to the extent applicable or required to provide services to the data subject. In the event that such data needs to be collected or and/or processed, we will provide such additional protection as is prescribed under the applicable laws.


In the event that personal data relating to a child under the age of 16 is provided to us, especially in cases where the data being provided does not enable us to readily ascertain that it relates to a child, you should ensure that verifiable consent is given by the child’s parent or guardian

Why do we process your personal data? 

We will collect and use your personal data where:

  • The processing is necessary for the performance of a mandate or contract with you;

  • The processing is necessary for us to comply with a relevant legal obligation;

  • The use is in our legitimate interests such as managing our relationships with clients, monitoring data security with clients, and managing our compliance and legal obligations; and/or

  • You have consented to the processing.

How do we use personal data?

We process personal data primarily for the purpose of providing a contracted service(s) to you or an entity to which you are connected  and depending on the services you require of us we process your personal data, which use may include:

  • To perform due diligence and comply with legal and/or regulatory obligations (including anti money laundering legislation); 

  • To perform our client take on process and client reviews;

  • For keeping documents in safe custody;

  • To instruct or give effect to payments, trades and investments;

  • At termination of any relationship involving a data subject; 

  • To conduct internal reviews and compile internal reports;

  • For record keeping purposes;

  • To generate reports for you or in compliance with any request from an auditor, or a regulatory or supervisory body; 

  • In the establishment of bank accounts and interaction with banks;

  • To communicate with you regarding the services we provide to you (for example any changes);

  • To otherwise fulfil your instructions, provide the service that we are engaged to provide, or comply with our obligations.


In the event you refuse to provide us with your personal data, we would likely not be able to provide you with our services.


Where you provide a service to African Alliance we will process contact details of your representatives, agents or employees in order to communicate with you/them.

Storing and deleting your personal data

Your personal data will be kept securely by African Alliance. This information will be held for the period stated in applicable law and/or for as long as is required to perform our contract with you, after which it will be securely destroyed. We may keep it longer where:

  • There is litigation or an investigation or has been requested by a supervisory body or other law enforcement agency;

  • It may be required to assist with the mitigation of any future tax or regulatory query into the transactions or other affairs undertaken by an entity or trust to which we provide services, (ensuring that rights and freedoms of our clients, our staff as well as African Alliance are safeguarded);

  • Further retention is at your request (in which case there may be a charge);

  • We may be required by applicable Anti Money Laundering legislation to retain personal data processed for our due diligence on you and your financial transactions history for a period of five years after our business relationship ends. Where regulatory requirements require us to keep data on you for a longer period we will do so.


Using your personal data for marketing

Where we market our services and/or products, we strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.


We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.


You may receive marketing communications from us if you have requested information from us or purchased services from us and you have not opted out of receiving that marketing.


We may contact you by email, telephone, or post with regard to your activities with us.

Your right to access and correct your personal data

You have a right to access the personal data that we hold on you, as provided in applicable legislation. If you would like a copy of the personal information that we hold on you please email us your request or write to us at the address below. You also have a right to require that any inaccurate personal data that we hold on you is corrected. If you find that any of your personal data is incorrect please email us or write to us at the address below and we will correct it without delay.

Your right for your personal data ‘to be forgotten’

You have the right to obtain the erasure of personal data without undue delay and we shall have the obligation to erase personal data without undue delay where one of the following grounds applies:

  • the personal data is no longer necessary in relation to the purposes for which it was collected or otherwise processed;

  • you withdraw consent on which the processing is based, and where there is no other legal ground for the processing;

  • you object to the processing and there are no overriding legitimate grounds for the processing;

  • your personal data has been unlawfully processed;

  • your personal data has to be erased for compliance with a legal obligation to which the controller is subject;


Where we have made the personal data public and are obliged pursuant to the above to erase the personal data, we shall, taking account of available technology and the cost of implementation, take reasonable steps, including technical measures, to inform controllers which are processing the personal data that you have requested the erasure by such controllers of any links to, or copy or replication of, that personal data.

The above shall not apply to the extent that use  is necessary, amongst others:

  • for exercising the right of freedom of expression and information;

  • for compliance with a legal obligation to which we are subject, or for the performance of a task carried out in the public interest or in the exercise of official authority vested in us;

  • for the establishment, exercise or defence of legal claim;


For further information on your rights including the “right to be forgotten” or if you wish to exercise your right to make a complaint to a regulatory authority please refer to the following link:


Sharing and transferring your personal data


We will never sell your personal data.

We may share your personal data within the African Alliance Group, or with various third parties, including banks, custodians, lawyers, accountants, auditors, outsourced IT service providers, third party entities engaged by yourself or any other African Alliance Group company, and regulatory or legal authorities for the purpose of providing our contracted services to you or as required by regulations or law. 

We take all reasonable steps to ensure that personal data transfers are kept confidential and secure as required by data protection laws.

We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

We will diligently comply with your reasonable requests to transfer your personal data to other service provider(s).


We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.


In the provision of our services, we may have to transfer your personal data to external third parties in other countries.   

Whenever we transfer your personal data to other countries, we ensure that the required degree of protection is afforded to it under the laws of that country.  We ensure that any of our third party service providers to whom a data transfer is made has appropriate safeguards in place to protection your personal information. 

We have taken appropriate safeguards to require that your personal information will constantly remain protected in accordance with this policy. 

Changes to this Privacy Policy

We will place any update to this privacy policy on our website.

Data Protection Officer and how to contact us

If you have any questions or concerns about personal data or this privacy policy or you wish to make a complaint about how we have processed your personal data, or you wish to exercise any of your rights as a data subject please contact us by writing to or by post at the following address: 

Data Protection Officer

Pivot Limited

1st Floor, 32 Ebène Heights, Cybercity, Ebène, Mauritius

Alternatively, please feel free to discuss with your key account manager.


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